On Thu, 2004-12-09 at 09:19, Ian Batterbee wrote:
> I requested a change from surf to surf plus on the 18th november.....
> billing cycle begins on the 8th of the month (ie, yesterday), so they
> had 3 weeks to sort themselves out. My plan was still showing standard
> 256k surf on the jetstream-usage and mytelecom pages on the 7th, so I
> sent them feedback to remind them.
>
> I've since had no response to the feedback (sent via mytelecom), and the
> plan has not changed.

I didn't even ask them....and they did it to me anyway on November 7th.

My ISP isn't Xtra, either.

Steve

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