racepics said:

>Today I was knocked back to 64k again, but have only used 160mb of data.
>Paradise says its a Telecom issue and I must contact them.
>Telecom says I must contact my ISP.
>
While I hate to say it, Telecom is in the right here and the advise you
received from Paradise / TelstraClear is, uh.. incorrect.

The email I got from telecom when I changed to jetstream plus says:

> If you have any concerns about the speed please call your ISP (Xtra
> customers please call 0800225598).

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