Your ISP should be willing to log a fault on your behalf - thats their
job. They shouldn't have bounced you, especially if you indicated to them
that you're 'doing the loop'.

Otherwise the Jetstream helpdesk @ Telecom are an option, but should not
be your _first_ option.

I found some phone details @
http://www.telecom.co.nz/chm/0,5123,203141-202581,00.html#contact which
may work for you. Search is a wonderful thing :-)

Cheers
Mark.

On Wed, 5 Jan 2005, racepics wrote:

> How does one go about getting an ADSL account checked if its not Xtra?
>
> I'm with Paradise and have Jetstream Plus. Last billing month I went over my
> 10gb and had my connection limited back to 64k.
> Yesterday my new month started and full speed resumed.
> Today I was knocked back to 64k again, but have only used 160mb of data.
> Paradise says its a Telecom issue and I must contact them.
> Telecom says I must contact my ISP.
>
> Stuck in a loop here.
>
> Does anyone have a Telecom phone number that will lead me to someone who knows
> whats going on?
> I cant find any relevant numbers on their website or in the phone book..

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