Ian Batterbee wrote:
> racepics said:
>
>
>> Today I was knocked back to 64k again, but have only used 160mb of data.
>> Paradise says its a Telecom issue and I must contact them.
>> Telecom says I must contact my ISP.
>>
> While I hate to say it, Telecom is in the right here and the advise
> you received from Paradise / TelstraClear is, uh.. incorrect.
>
> The email I got from telecom when I changed to jetstream plus says:
>
>> If you have any concerns about the speed please call your ISP (Xtra
>> customers please call 0800225598).
Ah the joys of theory vs practice.

In theory you should only over call your ISP.
In practice your ISP is being dumped upon by Telecom from such a great
height that they want you to ring Telecom for them as they are so fed up
with getting little/no responce from any calls they themselves make.

I had a Major ADSL issue about 3 weeks ago. 5 minutes after I get a
senior Telecom rep on the phone it is fixed (magically i belive) and
hasn't occured again. Orcon could get no details out of Telecom other
than "there is a nationwide issue with no eta".

Sad sorry state of affairs.

-- 
This message is part of the NZ ADSL mailing list. 
see http://unixathome.org/adsl/ for archives, FAQ, 
and various documents. 
To unsubscribe: send mail to majordomo@lists.unixathome.org 
with "unsubscribe adsl" in the body of the message