I'm afraid having a Telecom tech visit you definitely won't solve the
problem. If your national traffic is ok, then you don't have a line problem
- the line doesn't know or care whether the traffic is national or
international.

Steve

> -----Original Message-----
> From: owner-adsl@unixathome.org [mailto:owner-adsl@unixathome.org] On
> Behalf Of Nathan Legg
> Sent: Monday, 15 August 2005 3:51 p.m.
> To: adsl@lists.unixathome.org
> Subject: Terrible international speeds
>
> I have been dealing with ihug for the past few months trying to find out
> why my international downloads are so slow. At one point I had received
> a small credit on my account, but get told later on that it was done
> purely as a good will guesture. I wont be getting any more refunds. I've
> spoken to the helpdesk an insane number of times and I'm just not
> getting anywhere. You name it, I've tried it.
>
> Basically on my supposed 2mbit plan, internationally I get between 256k
> and 1mbit downloads. Nationally I get up to 1.8mbit. This is supposed to
> be acceptable. They tell me I'm 4km from the exchange. Yet if that's an
> issue why can I get up to 1.8 mbit nationally, or 2mbit prior to
> changing to bliink? They then blab on about it's because the traffic is
> coming internationally and that "there are so many variables..."
>
> Prior to moving to bliink with ihug, I was on a 2mbit plan (ihug
> jetstream) which was flawless. Change to bliink and the speeds drop.
>
> The helpdesk seem to either be very incompent/diss-interested or they're
> just trying to flick me off which leads me to suspect they do know about
> the issue but wont admit to it. I've spoken to all the ranks over the
> issue - from the helpdesk to supervisors to management. I had sent them
> a bunch of tracerts and download speeds tests. Subsequent calls to the
> helpdesk and I get asked to do those tests again. I have to keep
> refering them to previous call logs to get anywhere. One tracert I sent
> got back the responce "There seems to be an obvious problem looking at
> your trace routs.those milliseconds shouldn't be getting above a 100. I
> have passed this on to our network team so they can investigate." Of
> course nothing actually gets done untill I chase up the issue.
>
> What bugs me is that I've requested a telecom tech to come out each time
> I had called them months and months ago, yet no tech has come. The fact
> that they're not sending one out, even after multiple requests and
> promises back from them, further suggests that they know what the issue
> is.
>
> I could change isp but for all I know it wont fix the problem.
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