On Thu, 2005-08-25 at 20:21 +1200, Mark Foster wrote:
> > Eventually left a message for Julian(0800 10 80 10 x76632) from
> > Escalation
>
>
> 1) I'm sure Julian loves you plastering his extension across the internet
> for all to see. If he gave you his extension hes 'going the extra mile'
> for you (hes by no means obliged, thats why they have 0800 numbers I would
> think).
I was given his extension, as THE person to talk to, rather than anyone
else attempting the same thing having to go through the whole thing and
having multiple people saying multiple things to multiple people, by
plastering one number as the person to talk to about this issue we have
some sort of consolidation.
>
> 2) From what I remember, Extensions starting with 7 are in Hamilton, not
> Auckland... Extensions start with 9 in Auckland. (Unless somethings
> changed. Im bein a pedant here I know :P)
I'm just relaying what I was told.
>
> 3) "Telecom Business" is HUGE. Would be helpful if you could post 0800
> numbers and IVR options so that we know who you spoke to, as clues for
> anyone else who ever has problems.
I took note of everything I was told. Which wasn't a lot.
>
> Theyve changed the IVR structure since the introduction of UBS (most of
> the numbers I had have been discon'd or rerouted to Xtra it seems) but
> theoretically you should never have to talk to Telecom - You call your
> ISP, be that Xtra or Orcon or Whoever. (Unless you have a physical line
> fault, in which case - 120).
Yeah... I have no idea.
>
> Suprised you have to do all this legwork. To my mind if youre an Orcon
> customer they should be doin this all for you.
As I said, Orcon said talk to xtra, Xtra seem to think Orcon is correct
in saying this. (Previous experience generally is Xtra will boot you out
of the system as soon as they realise your with an ISP... so I think
this time it is Telecom I need to be talking to (and not xtra per se)...
I don't know...
>
> Mark.

Cheers.

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