>>
>> Suprised you have to do all this legwork. To my mind if youre an Orcon
>> customer they should be doin this all for you.
> As I said, Orcon said talk to xtra, Xtra seem to think Orcon is correct
> in saying this. (Previous experience generally is Xtra will boot you out
> of the system as soon as they realise your with an ISP... so I think
> this time it is Telecom I need to be talking to (and not xtra per se)...
> I don't know...

As a background to it,

Formerly there was the Xtra Helpdesk (Teletech) who provided Layer 3+
support to Xtra customers in the same fashion as ISP helpdesks supported
ISPs.

There was also the ADSL Helpdesk - the Telecom guys who dealt with Layer 2
support issues, primarily as an escalation tier that ISPs (including Xtra)
could use. They weren't an advertised 0800 number that customers should
use but did give people who were put through to them an 0800 to use for
future calls. (This is as I recall it. When working for a third party ISP
i used to call this team regularly on behalf of my clients.)

A while ago now - nearly 2 years? - The two were merged. The ADSL
Helpdesk still existed and the Xtra Helpdesk also still existed, however
there was crosstraining and the teams were basically linked into one team.
Today, these are the guys who take the calls on the Xtra 0800 within the
Jetstream IVR Option.

Fact is, those who received the crosstraining do have the Layer 2 training
required to support Jetstream. (I'm unsure about the UBS side, UBS
happened after I left the ISP industry). And theres still a team within
Telecom (DSL Provisioning, I presume, but am not certain) who have to
manage from a customer point of view, UBS migration and issues around
that. Chances are that the Technical guys from Jetstream (some of whom
are very good value) know the deal fairly well.

When all is said and done however the whole concept of UBS is that Orcon
are reselling the _entire_ service to you. You shouldn't have to talk to
anyone else, as Orcon should have the ability to do this legwork on your
behalf (thats the value in being with them, right? You dont have to deal
with anyone else? The model was always that as a DSL customer you get
your line set up, and from that point on your ISP are your
single-contact-point. (and the ISP could even arrange line provisioning).

To me you simply need to identify where you want to end up, and then
explain this to Orcon. And if they arent willing to set it up for you,
maybe another provider would be willing to take on your business?

(It can't be _that_ hard... can it?)

All IMHO of course.
Mark.

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