On Thu, 25 Aug 2005, Joel Wiramu Pauling wrote:

>
>> When all is said and done however the whole concept of UBS is that Orcon
>> are reselling the _entire_ service to you. You shouldn't have to talk to
>> anyone else, as Orcon should have the ability to do this legwork on your
>> behalf (thats the value in being with them, right? You dont have to deal
>> with anyone else? The model was always that as a DSL customer you get
>> your line set up, and from that point on your ISP are your
>> single-contact-point. (and the ISP could even arrange line provisioning).
>>
>> To me you simply need to identify where you want to end up, and then
>> explain this to Orcon. And if they arent willing to set it up for you,
>> maybe another provider would be willing to take on your business?
>>
>> (It can't be _that_ hard... can it?)
>>
>> All IMHO of course.
>> Mark.
>
> You are making one fatal assumption. Jetstream + (the 2mb/192kps)
> service and all these issues that others are facing are because, these
> are NOT UBS services. They are essentially Telecom selling you the
> bandwidth and pipe and Orcon/ISP providing support via services, The
> biggest service involved here for me is Static IP.
>
> This may clarrify things for you somewhat.
>
> Having been an ADSL test customer back in 99 and working at Paradise.net
> in the earlier days, I realise the history, unfortunately I also realise
> that anything I may have known is irrelevant in this situation.

Pre UBS the basic logic holds - Orcon can still do the legwork if they
choose. (I know, ive done this myself in the past.) It just requires
someone to 'take ownership.'

Good luck...

Mark.

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