On Tue, 2005-09-06 at 17:43 +1200, Fran wrote:
> Has anyone had one of these letters?
> It states that you have to transfer everything over to their ISP Paradise
> Net or you will have problems.
> One of my clients has received one of these letters and got me in because it
> sounded too complicated for them to do themselves.
> >From talking to someone at Clear it appears that it's Xtra's fault and that
> if you have Jetstream with any other ISP then Xtra will drop all services
> to you at the end of August (now September).
> My client was being told by Clear that they had to even transfer over their
> domain name delegation to Paradise as well as changing their e-mail etc.
> The lady at Clear also said that everyone would be getting a letter from
> Xtra as well.
>
> Is this kosher?
>
> Sounds weird to me.
>
> Fran
> :):):)
Hi Fran,

The letter is correct, and NO it's not really Kosher. Basically many
people Myself included have been forced to either go with a downgraded
Bitstream service from their current ISP's or to retain Full rate
jetstream speeds and services Transfer to Xtra.

It's to do with the whole UBS ComCom Agreement, and Telecom playing
silly buggers with the ISP's I'm particularly effected as I am on a plan
that Xtra is no longer offering at all(2mbit down 192kps up). My choices
have been dicated as above, I either fork out megabucks for a Business
Plan, or have my Upstream cut and move to UBS. It's not really on, and I
taking it to Small claims court, my situation is a little bit different
to your clients in that I am guessing they have a Fullrate jetstream
plan which is still offered through Xtra only. I think Paradise/Telstra
are able to offer the Fullrate plans in the original Split plan like
option for a few more months longer than the other ISP's but eventually
they will drop it aswell.

I would suggest you take this up with the ISP in question, as well as
Telecom, and kindly request that any costs associated with transfer are
payed in full to your client or yourself as credit, if they don't front
up take them through Disputes tribunal.

Kind regards

Joel W

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