They pay Clear for fullspeed jetstream 600mb.
They are being told they have to go to Paradise (Why not Clear.net?, that's
who they've got the contract with) and cancel everything they've got with
Xtra - which has nothing to do with ADSL.

But transferring over the domain name delegation and having to cancel their
Xtra e-mail (paid for separately) and I think transfer their web hosting as
well?

That's the bit that's got me suspicious.
Not to mention pissed off.

I could understand it if they were being told that the plan they are on is
no longer supported and they will have to change to another one, but all
this?

Fran
:):):)

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