On Tue, 6 Sep 2005, Fran wrote:

> They pay Clear for fullspeed jetstream 600mb.
> They are being told they have to go to Paradise (Why not Clear.net?, that's
> who they've got the contract with) and cancel everything they've got with
> Xtra - which has nothing to do with ADSL.
>
> But transferring over the domain name delegation and having to cancel their
> Xtra e-mail (paid for separately) and I think transfer their web hosting as
> well?
>
> That's the bit that's got me suspicious.
> Not to mention pissed off.
>
> I could understand it if they were being told that the plan they are on is
> no longer supported and they will have to change to another one, but all
> this?

Sounds to me like a poorly worded letter from TCL.
Has anyone actually tried asking TCL what the story is?

The usual first-contact-should-be-your-helpdesk line just about fits in
here.

(And hey, if your provider arent providing adequate service - switch...)

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