Hmm, you are correct about Xtra's policy - Xtra will not set up forwarding
for you.
HOWEVER, Xtra's mail system does allow you to set up forwarding for
yourself.

Go and log on to XtraMail http://www.xtramail.co.nz and you will see an
option on
the left under Email Services called Vacation messages. You can set up
forwarding
here yourself. You can also send a reply advising of your new email address
(in the
vacation messages box).

All you need to do is maintain your Xtra account - Cheapest way to do this
is to
Change to the Xtra Prepay 2 hour plan for $5 per month. This will be fine as
long
as you do not want to connect using your Xtra username and password (why
would you need to anyway if you have changed ISP's and set up forwarding of
your
Xtra email).

Note: from another ISP you will only be able to access your XtraMail
(webmail) service
POP and SMTP are not available if you do not dial up to Xtra directly (for
security
reasons). But again if forwarding is set up correctly (eg. Do not save a
copy to your
Xtra mailbox) this is not an issue.

There is nothing wrong with Xtra or it's services (admittedly I have been a
customer for
over 8 years). However I have had to work around these issues for other
people and
the are plenty of options - you just need to know how to find and work them

Cheers

Jason

----- Original Message -----
From: "Joel Wiramu Pauling" <aenertia@aenertia.net>
To: "Reuben Farrelly" <reuben-nzadsl@reub.net>
Cc: "Fran" <fran@mobilecomputing.co.nz>; <adsl@lists.unixathome.org>
Sent: Tuesday, September 06, 2005 8:50 PM
Subject: Re: Weird letter from Clear?

>
>>
>> Can they just not keep the @xtra email addresses under a separate paid up
>> account, or are people at xtra being unco-operative about that?
>>
>> reuben
>
> It is xtra's policy not to do forwarding.... We used to have customers
> ask this all the time when at paradise. Apparently whatever system xtra
> use, "it is unable to add forwarding" This is the stock answer you will
> get if you ask at the helpdesk
>>
>>
>
> --
> This message is part of the NZ ADSL mailing list.
> see http://unixathome.org/adsl/ for archives, FAQ,
> and various documents.
> To unsubscribe: send mail to majordomo@lists.unixathome.org
> with "unsubscribe adsl" in the body of the message
>
>

-- 
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