Paul Quinlan wrote:
> I think the same confusion has arisen as happened a couple of months ago.
>
> Jetstart/Jetstream Starter only referred to the 128/128 plan, and this was a
> c.$30.00 fee all up from the ISP. The other plans you (and Alastair) refer
> to are the JPP (Jetstream Partnering Plan) fees, which have just (or are
> just about to) stopped. They were for faster download plans (up to 2mb)
> than Jetstart, and depending on when started, were either 192kb or 128kb
> download.
>
> So, either Ines wasn't on Jetstart, but actually one of the JPP plans, or
> Telecom/Xtra have stuffed it up in the letter. If he was on JPP and Telecom
> had't been charging their component, then Ines, you have been very lucky.

1. Jetstart/Jetstream Starter was offered under the Jetstream Partnering
Plan.

2. Xtra is a Telecom brand. This means they charge $30 + $35 on the
same bill.

I'm presuming since Xtra sent the letter, they have not been charged the
$35 component and will only need to pay the $30 component to TNZ.
Without seeing their bill though, this is not possible to confirm.

If, as other people have suggested, there has been a billing screwup and
TNZ/Xtra have only been charging $30 and not $65 for the service, Ines
has been lucky. Nonetheless, there will be a plan change required.

aj.

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