As most have now experienced, due to the termination of the Jetstream
Partner services, we have changed over from a Jetsream Plus 10Gb plan to
the equivalent (or was that replacement) from our ISP.

Surprise surprise - the latest Telecom bill has a full month's charge
for the Jetstream Plus service, despite the changeover occurring in the
middle of the period.

I queried the charge with Telecom and was advised that as it is a volume
based charge that the full amount is liable - because we might have used
the full volume in the first part of the month.

It seems to me that there are 2 options for them to sort their charges
out (particularly as they have forced the change - they have broken the
contract with us, not vice versa)
- consider it as a service charge - and therefore they should only
charge the first 2 weeks (it happens that the change was exactly
mid-period, 31 Aug), or
- consider it as a volume charge, determine the data volume we used for
the period up to 31 Aug, and pro-rate accordingly.

Suggesting that we need to pay the full charge because we might have
used the full data volume does not sit all well.

Yours in warning

David Hawke

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