Paul Quinlan wrote:
> And you left it at that David?
>

Nope :-)

> I also have been charged the full month, and will not accept that. I was
> waiting till I saw what my ISP was going to do, as last time, they did not
> part charge, and it turned out in my favour. However, this time, they have
> part charged from changover date, and in no way will I accept a charge from
> Telecom for a service they didn't provide.
>

Part charge from the changeover plus monthly charge from there. The
issue to me is that Telecom broek their contract yet still want to
charge the full month. The phone rep wasn't terribly helpful - they've
obviously been given a line which doesn't make a lot of sense,

> My Telecom bill states Telecom IP services 06/08/05 - 05/09/05, that tells
> me it is time based rental, not volume based. I will only accept time based
> credit, which for me is from 24/08/05 when I changed over - at their
> insistance that I do when they advised they were terminating the service.

I'd be happy enough with an acceptance that there should only be a part
charge - don't mind which, provided that they can justify the charge.
Interesting - I note that its the ISP's which have had to advise people
that the service was terminating, not Telecom - even that loos to have
some sontractual issues.

It's no wonder their profit is up.

DavidH
>
> Yours definitely!
>
> Paul Quinlan
>
>
>
> -----Original Message-----
> From: owner-adsl@unixathome.org [mailto:owner-adsl@unixathome.org] On Behalf
> Of David Hawke
> Sent: Tuesday, 20 September 2005 9:00 a.m.
> Cc: ADSL List
> Subject: Warning - Telecom charges
>
>
> As most have now experienced, due to the termination of the Jetstream
> Partner services, we have changed over from a Jetsream Plus 10Gb plan to
> the equivalent (or was that replacement) from our ISP.
>
> Surprise surprise - the latest Telecom bill has a full month's charge
> for the Jetstream Plus service, despite the changeover occurring in the
> middle of the period.
>
> I queried the charge with Telecom and was advised that as it is a volume
> based charge that the full amount is liable - because we might have used
> the full volume in the first part of the month.
>
> It seems to me that there are 2 options for them to sort their charges
> out (particularly as they have forced the change - they have broken the
> contract with us, not vice versa)
> - consider it as a service charge - and therefore they should only
> charge the first 2 weeks (it happens that the change was exactly
> mid-period, 31 Aug), or
> - consider it as a volume charge, determine the data volume we used for
> the period up to 31 Aug, and pro-rate accordingly.
>
> Suggesting that we need to pay the full charge because we might have
> used the full data volume does not sit all well.
>
> Yours in warning
>
> David Hawke
>

-- 
This message is part of the NZ ADSL mailing list. 
see http://unixathome.org/adsl/ for archives, FAQ, 
and various documents. 
To unsubscribe: send mail to majordomo@lists.unixathome.org 
with "unsubscribe adsl" in the body of the message