At 08:59 a.m. 20/09/2005, you wrote:
>As most have now experienced, due to the termination of the Jetstream Partner services, we have changed over from a Jetsream Plus 10Gb plan to the equivalent (or was that replacement) from our ISP.
>
>Surprise surprise - the latest Telecom bill has a full month's charge for the Jetstream Plus service, despite the changeover occurring in the middle of the period.
>
>I queried the charge with Telecom and was advised that as it is a volume based charge that the full amount is liable - because we might have used the full volume in the first part of the month.
>
>It seems to me that there are 2 options for them to sort their charges out (particularly as they have forced the change - they have broken the contract with us, not vice versa)
>- consider it as a service charge - and therefore they should only charge the first 2 weeks (it happens that the change was exactly mid-period, 31 Aug), or
>- consider it as a volume charge, determine the data volume we used for the period up to 31 Aug, and pro-rate accordingly.
>
>Suggesting that we need to pay the full charge because we might have used the full data volume does not sit all well.

Good luck. When they switched us over to UBS they did the same. I don't know if anyone tried to fight it, I did not. I was aware this was what they were going to do and switched over to the cheapest plan (1gb or whatever) for the month in which the UBS switch over was going to occur (fortunately I was informed in time). As it turned out, some other stuff occurred which I won't go into but they these resulted in us being overcharged but they did rebate us for this.

P.S. We only had Telecom for ~ 7 days before the switch over!

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