On Sat, 2005-10-22 at 16:40 +1300, Craig Whitmore wrote:

> As far as I know customers on the 192k upstream where going to stay on this
> speed and only new plans (from a certain date where going to be on 128k)
> on Jetstream. The ISP has no control on the throttling of the speed. (this
> is something telecom does - it does not even touch the ISP's network). Maybe
> during some change around on Telecom's end your 192K upload was changed to
> 128K.

You are correct in thinking that customers on those plans were to stay
with the slightly higher upstream.

You are incorrect in the assumption however that the ISP has no control
over the upstream rate. The ISP's are definitely the ones rate limiting
the upstream in my case, and it does "TOUCH" the isp's network as it
uses the ISP's routes...

Telecom are not, and HAVE not throttled the connection, both the modem
and the dslam are reporting the 320kps rate. I have talked to an Orcon
rep two weeks ago that confirmed that it was orcon that switched all
customers over and rate limited them months ago... to 160kps
upstream.... I could be wrong in trusting the conversations I've had
with Telecom and Orcon. But this seems the only logical explanation. The
isp's are fiddling and NOT telecom.

BTW I let telecom know about the upstream rate limiting last week, and
they did some tests on my line etc.

Also ORCON have been switching off Jetstream partnering program
connections purposely for the last 4 months to force the customers to
ring and to change to UBS. This is NOT good practice, I have also had
this confirmed with reps at Orcon in the last week. As some Muppet did
it to my Connection after I rang about a seperate issue the night
before. I was without internet for half a day and had to wait for the
orcon helpdesk to come in in the morning. I spent 12-2am on the phone
with jetstream trying to establish with the nightshift if it was their
issue or not... eventually we gave up thinking it was a router dieing...
But it ending up being my first assumption that ORCON had turned the
account off....

Kind regards

Joel W

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