Had 4 complaints,

3 were the same user who just started working at a new job and thought they
would report anything that they received that they didn't like as spam, the
previous holder of the position had subscribed to the lists, the guy that
maintains the lists sorted them out in no time.

The last one was a user that felt they had the right to dictate when we did
and did not sent out emails because he didn't like getting spammed on his
phone. Luckilly there was enough info in the spamcop complaint to locate his
account and disable it.

It aint no viagra or other pill hawking outfit but the way some users react
you would think that they were.
 

-----Original Message-----
From: owner-adsl@unixathome.org [mailto:owner-adsl@unixathome.org] On Behalf
Of Mark Foster
Sent: Tuesday, April 04, 2006 12:37 PM
To: ihug_rich (fowarded from ihug)
Cc: adsl@lists.unixathome.org
Subject: RE: Xtra to close 25/TCP Outbound...

> Ive thought of another downside to using the xtra mail servers, in
> that they will get any spamcop etc complaints to deal with, not me, so
> that means they will most likely just do what they do whenever a
> clients machine is compromised (turn off the connection or whatever)
> on invalid complaints.

Funny how rumours start innit ;-)
All the FUD...

If Xtra's security team were to receive a complaint that one of their
customers was sending spam, they would look at the complaint at face value
and then take appropriate action.
That action would usually be a warning except in very rare circumstances
where sheer volume requires more urgent action.

Again this is typicall ISP standard practise. Not many ISPs can afford to
arbitrarily cut off users without some sort of warning first - as theres
always two sides to every story, the PR nightmare that would result from an
'unfair' disconnection is not worth the headache.

One wonders why you expect to see traffic about your connection appearing in
Spamcop... Spamcop is used to report message which is assessed as spam by a
user, so unless theyre doing it maliciously, responsible internet users
should never have to be worried.. !

Mark.
(Posting for himself only, in case there was ever any doubt.)

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